Customer Care
Support & Documents
Your satisfaction is our priority
Whether you’re seeking to download various documents, find answers in frequently asked questions section, explore our spare parts offerings, or access general business, service, and warranty information, our customer care is here to assist you.
FAQ
Frequently asked questions
Here you will find the answers to the most frequently asked questions regarding service and maintenance. If you cannot find what you are looking for, please contact your dealer or us at Hallins.
What we need is the model name, part number, serial number and year of manufacture. This information can be found on the nameplate located on the column of the lift.
- Check that the lift is charged.
- Check that the charger is intact.
- Check that the lift’s charging connection is intact.
- Check the electrical voltage to and from the control board.
Batteries should be charged every night for at least 8 hours. Avoid complete discharge which destroys the batteries.
Always keep the batteries charged if the lifter will not be used for a longer period of time, for example during vacations and weekends. The lifter can be left with the charger connected for an unlimited time without risk of overcharging.
The trolley’s voltage indicator lights up red when the batteries need recharging. If the lift trolley is left unused for 20 minutes, it goes into a so-called sleep mode. This causes the voltage indicator to go out. The lift trolley is restarted again via the on/off button.
Important!
- Only chargers supplied or approved by Hallins may be used
- The charger must not be exposed to water
- The trolley must be stored in a well-ventilated area when it is being loaded
- Always connect the charger to the lift trolley before connecting it to the mains.
At Hallins, we are committed to delivering products of the highest quality and ensuring your satisfaction.
Warranty Coverage
We are pleased to offer a comprehensive 24-month warranty on all our products, effective from the date of purchase. This warranty guarantees that our products are free from defects in materials and workmanship, provided they are used correctly and in accordance with our product guidelines. Should you encounter any issues during this period, we are here to assist you.
Authorized Service Personnel:
To maintain the integrity and quality of our products, all repairs must be performed by authorized service personnel.
Spare Parts Availability:
We understand the importance of keeping your equipment in optimal condition, even beyond the warranty period. To support this commitment, we guarantee the availability of spare parts for your product for a period of 10 years from the date of purchase. This ensures that you can easily obtain any necessary components to keep your equipment running smoothly.
We believe that our comprehensive warranty and repair services reflect our dedication to providing you with the best possible experience when using our products. Should you encounter any issues with your purchase, please do not hesitate to contact our customer support team. They will be happy to assist you in scheduling repairs or ordering spare parts.
ORGALIM S 2022 General Conditions for the Supply of Mechanical, Electrical, and Electronic Products
Hallins conducts its business operations in accordance with the ORGALIM S 2022 General Conditions for the Supply of Mechanical, Electrical, and Electronic Products.
These internationally recognized conditions, as set forth by ORGALIM (Europe’s technology industries association), govern our business transactions involving the supply of a range of mechanical, electrical, and electronic products. By adhering to these conditions, we aim to ensure transparency, fairness, and efficiency in our dealings with our valued partners and customers.
ORGALIM S 2022 General Conditions encompass key aspects of our business relationships, including but not limited to:
Contract Formation: The principles of offer and acceptance, contract formation, and the obligations of both parties.
Delivery and Acceptance: Guidelines for the delivery and acceptance of products, including inspection, notification of defects, and conformity assessment.
Pricing and Payment Terms: Clarity on pricing, payment terms, and any applicable taxes or duties.
Intellectual Property Rights: Protection and licensing of intellectual property rights where applicable.
Liabilities and Indemnities: Allocation of liabilities, indemnification, and dispute resolution mechanisms.
Termination and Force Majeure: Conditions under which contracts can be terminated and provisions for force majeure events.
By aligning our operations with ORGALIM S 2022 General Conditions, we demonstrate our commitment to professionalism, integrity, and compliance within the industry. This helps to establish a solid foundation for mutually beneficial and sustainable business partnerships.
If you have any questions or require further information regarding our adherence to these conditions, please do not hesitate to contact us.
